Experience

2022to present

Lead product designer

Northbeam Health, Columbus

  • Led the redesign of the patient scheduling app, cutting missed appointments by 18% across 40 clinics.
  • Built the company's first design system, now used by 6 product teams and 22 engineers.
  • Hired and mentored a team of 4 designers.
2019to 2022

Senior product designer

Ledgerly, Chicago

  • Designed the small-business invoicing flow, lifting paid-on-time invoices by 27%.
  • Ran weekly customer interviews and turned findings into a shared research library.
  • Partnered with engineering to ship accessibility fixes that brought the app to WCAG AA.
2016to 2019

Product designer

Brightpath Learning, Remote

  • Shaped the onboarding for a tutoring platform that grew from 10,000 to 120,000 students.
  • Prototyped and tested 30+ ideas with teachers; shipped the 6 that worked.

Skills

Design

Interaction design, design systems, prototyping, information architecture

Research

User interviews, usability testing, surveys, journey mapping

Tools

Figma, Framer, Miro, Maze, Notion

Working with others

Design critique, workshop facilitation, mentoring, writing specs engineers can build from

Selected projects

2024

Clinic wait-time display

A glanceable lobby screen that shows real wait times. Piloted in 3 clinics.

2021

Invoice reminder emails

Rewrote and redesigned the reminder sequence; replies from customers dropped by a third.

Education

2012 to 2016

B.F.A. Graphic Design

Columbus College of Art and Design